Job Title

IAG Officer

Reporting to

Employment and Training Manager

Contract Type

Fixed term until July 2026

Location

IHWC, Unit 18, Ace Business Park, B33 0LD

Salary

NJC Scale Points 11 FTE £26,900.50

Pro rata for 21 hours £15,477.00

Working Hours

21 hours per week

JOB OUTLINE:

To engage and deliver quality Information, Advice & Guidance to digitally excluded people from priority areas in East Birmingham and North Solihull and through planning and support, move them into further learning opportunities, education opportunities and ultimately, towards and into employment. Whilst no eligible resident would be refused, the service will target people with disabilities and long-term conditions working in collaboration with the DRC Digital Inclusion Officer and colleagues from Better Pathways.

MAIN RESPONSIBILITIES:

• To undertake outreach work at community venues to engage and motivate participants
• To deliver high quality Information, Advice & Guidance to participants
• To complete individual action plans with all participants identifying short-, medium- and long-term goals to meet the individual needs of the participants which includes SMART targets for both the participant and the advisor
• Manage a caseload of participants, supporting the achievement of personal and team targets, including contract requirements
• To record all interactions with participants accurately and completely, fully detailing the participants' journey
• To build and maintain knowledge of information resources on learning, education, training and employment and signpost participants accordingly
• To undertake administrative tasks such as setting up and maintaining participants records, conducting audits and recording statistical data
• To update the CRM with appropriate information.
• To develop good relationships with delivery partners, agencies and services for the benefit of the project and its participants
• To supply monitoring information to the line manager on a monthly basis.

GENERAL:

Be a role model, leading by example in practising the Values of DRC to achieve our Vision and Mission.

Play an active and supportive role within the organisation.

Take ownership of all administrative aspects of the role.

Maintain strict confidentiality in relation to work undertaken and ensure all confidentiality materials are stored according to DRC’s Data Protection and Data Security Policies.

Treat all staff, volunteers, and clients fairly and without prejudice, in line with DRC’s Equality, Diversity and Inclusion policy and adhere to all DRC policies and procedures.

Be adept in employing the correct procedures for dealing with any safeguarding incidents or concerns in line with DRC’s Safeguarding policies.

Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.

Ability to work flexible hours, including evenings and weekends, in line with needs of DRC and the team.